Your Data And Your Account With Us
Open an account and you hand us a small set of details — your mobile number, your name and the city you play from. This page explains what...
What We Collect And Why We Hold It
We collect what an account actually needs: the mobile number you register with, your name as it appears on your identity document, the city you tell us you play from, and the transaction records that JazzCash, Easypaisa, SadaPay, NayaPay or Raast return once a deposit or withdrawal settles. Lobby activity is stored against your account too, so a query raised months later
can be answered properly. We use all of it to verify who you are, to settle your transactions, to keep one account per person, and to meet record-keeping duties that apply where local law permits. We do not sell your details to outside advertisers. How long each item stays on file depends on the rule that applies in your supported region.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why You Can Check How We Work
The clauses here are written by the team that runs the account desk, not lifted from a template. Each one matches what actually happens: how verification runs, what a payment rail sends...
Drafted By Account Operations
The people who handle your verification and withdrawals wrote these clauses, so what you read here is what happens when you message us about a stored record later.
Fields We Can Show You
Ask and we will list which fields sit in your profile, which ones a payment rail returns to us, and which are held only for the record-keeping that applies in supported regions.
Access Controls We Use
Account access sits behind a password and a one-time code sent to your registered Pakistani number, and a fresh alert appears whenever a new device signs in.
Retention Windows In Words
Closed accounts are not held forever. Transaction records stay for the period local rules require, everything else is deleted or anonymised, and we name the window on request.
Nothing Sold Onward
Your number, your name and your lobby activity are never sold to advertisers or handed to outside data brokers; sharing happens with payment partners and where the law requires it.
Corrections Turned Around Fast
Spotted a misspelled name or an old mobile number in your profile? Send a correction request and we change the field, then confirm in writing once it takes effect.
How This Page Sits With Others
Legal pages on this site share one vocabulary, so nothing here contradicts anything you read elsewhere. Where this policy describes how a record is stored, the terms page...
| Terms Of Use | The terms page sets out the rules you accept when you open an account, and wherever a record or retention window appears there, it matches the wording here. |
|---|---|
| Account Security | This page covers passwords, one-time codes and device alerts in more depth, then points back here for how those sign-in records are stored and, later, cleared once a session ends. |
| Payments And Withdrawals | That page lists the rails we support — JazzCash, Easypaisa, SadaPay, NayaPay and Raast — while this policy explains what transaction data each of them returns to us and when. |
| Cookies And Local Storage | Cookie handling has its own page because it applies before you sign in, and the storage described there feeds the account activity covered on this page once your account is live. |
| Identity Verification | Verification sits on its own page: which document we ask for, how long a check takes, and which fields from that document are retained once your account is open. |
| Promotions Terms | Promo conditions for whatever is running that week live on their own page, and any personal data generated by taking part is handled under the clauses on this page. |
| Complaints And Contact | If you are unhappy with how a data request was answered, that page lists the escalation path and refers back to the two-working-day window named in the support section above. |
The Layout You See On This Page
This page is built to be read on a phone in one sitting. Clauses stay short, headings say what they cover, and the rail names you...
Short Clause Headings
Every clause carries a heading that says what it covers, so you can jump straight to account data, payment records or retention windows without reading the whole page.
Real Rail Names
Where payments come up, we name the Pakistani rails we settle through rather than generic wording, because those are the names that appear on your own transaction record.
Retention Explained In Sentences
Instead of a grid of dates, each record type gets a sentence you can follow, with the reason it is held and the point at which we delete or anonymise it.
Response Times In The Text
Reply windows sit in the body rather than in small print, so you know what two working days means before you send a request through chat or a ticket.
Choice Switches In Profile
Profile settings hold the switches that matter for this policy: message preferences, sign-in alerts and which channels we may use to reach you about your account records and any change to them.
Change Log At The Foot
When a clause changes we date it at the foot of the page and, for anything meaningful, send a short notice to your registered address before the new wording applies.